Performance review and appraisal phrases in English

Short answer

Before a performance review, prepare three things: what you achieved with evidence, one thing that did not go well and what you learned, and what you want next. In the meeting, use calm, factual phrases and ask for an example when feedback is not clear.

Step by step

  1. Read last year's goals: Write one line of evidence next to each goal: a result, a date, a piece of feedback.
  2. Collect what others said: Look for thank-you emails or comments from customers and colleagues. Short quotes are strong evidence.
  3. Choose one honest weak point: Pick something real but not central to your job, and say what you are already doing about it.
  4. Write your questions: Prepare two questions, such as what you need to reach the next level and what training is possible.
  5. Confirm the goals: After the meeting, check the written goals and ask about anything that is not clear.

Worked examples

These examples are invented to show the structure in different jobs. Keep the shape and use your own true details.

Describing a result (logistics planner)

One of my goals this year was to reduce late deliveries. I changed how we plan the Friday routes, so the longest routes leave first. According to our weekly report, late deliveries on Fridays fell by about half. The drivers also said the new order makes their day easier.

Responding to criticism (graphic designer)

Thank you, that is useful to hear. Could you give me an example, so I understand exactly what you mean? … Yes, I agree my first drafts have been late. From next month I will share a rough draft on the second day of each project, so you can comment earlier.

Explaining a difficult year (hotel receptionist)

This year was harder than I expected. Our team lost two people in the spring, and I covered extra shifts for about three months. Because of that, I did not finish the customer service course. I would like to complete it in the first half of next year, if we can plan the time for it.

What non-native speakers often get wrong

  • Saying "I am agree". The correct form is "I agree".
  • Staying silent when you hear criticism, because answering back feels rude. In many English-speaking workplaces, asking for an example is normal and a manager may see it as interest.
  • Using "I did my best" as a full answer. Add what you did and what happened.
  • Worrying about the words appraisal, review and evaluation. They usually mean the same meeting; use the word your employer uses.

Phrases to use

Finish each one with your own details.

  • One thing I am proud of this year is …
  • The evidence for this is …
  • Could you give me an example of …?
  • Something I want to improve is …
  • Next year I would like to …
  • Could we add that to my goals?

Common mistakes

  • Arriving with no notes or evidence.
  • Arguing with every point instead of choosing the one that matters.
  • Agreeing to goals you do not understand.
  • Not asking about development or the next step.

Questions people ask

What is the difference between an appraisal and a performance review?

Usually nothing. Both are a regular meeting with your manager about your work, goals and development. Some employers also use the word "check-in" for shorter, more frequent meetings.

What if I disagree with my rating?

Stay calm, ask what the rating is based on, and give your evidence. If you still disagree, ask how to add your comments to the written review.

Can I talk about promotion in my review?

Yes, a review is often a good moment. Ask what you would need to show to be considered for the next level, and ask to add it to your goals.

More workplace English guides

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