Job description decoder for customer service jobs
Short answer
Customer service adverts usually ask for calm handling of complaints, clear communication on the phone or by email, and comfort with systems and targets. Paste the advert into the free decoder to see the questions it makes likely, and what a panel may listen for in each answer.
Open the free decoder
Paste the whole advert, at least 80 characters: the summary, the duties and the requirements. The decoder lists five to seven likely questions, ranked, with what the panel may be listening for in each.
- Open the job description decoder — free, no account needed
An example customer service advert
A shortened advert of the kind employers post for this job. It is an illustration, not a real vacancy.
Example: Customer Service Advisor advert
Customer Service Advisor, utilities company. Handle customer calls and emails, resolve billing questions and complaints, record every contact in our CRM, and meet quality and response targets. Clear written and spoken English is essential. Full training is given.
Questions an advert like this often points to
The decoder's own list depends on the words in your advert. For one like the example, questions such as these are common:
- Tell me about a time you calmed down an upset customer.
- How do you explain something complicated in simple words?
- How do you keep quality high when you have targets to meet?
Words to notice in a customer service advert
If a word like these is in your advert and it is true for you, use it in your answers.
- complaints handling
- CRM
- quality targets
- first-contact resolution
- written communication
- active listening
Then prepare your answers
- How to answer "How do you deal with a difficult customer?"
- How to answer "How do you handle pressure?"
- How to answer "What makes you a good fit for this role?"
- Customer Service Advisor example answers — "Tell me about yourself" for a customer service job
- Printable answer templates — fill-in answers at A2, B1 and B2
- CV grader for customer service jobs
- Practise a customer service interview answer — free readiness check
What the decoder cannot do
- It predicts likely questions from the advert's words. It cannot know what a particular interviewer will ask.
- A short or very general advert gives less to work with, so the questions will be more general too.
- Nothing is stored against your name.
Questions people ask
Will the decoder show call-handling questions?
If the advert mentions calls, complaints or targets, it usually will. Prepare one call you handled well, from start to finish, in a few clear sentences.
Do customer service interviews test my English?
Many do, because clear English is part of the job. The decoder shows the likely questions; saying your answers out loud is the best way to prepare for the English part.
Do I need an account?
No. Paste the advert and get the questions. It is free.
Decode your customer service advert
Paste the advert you are applying for and see the questions it makes likely. Free, and nothing is stored against your name.