Interview question of the day: 19 October 2026
The question for 19 October 2026
A customer says a product broke after a week. What do you do?
About this question
- Type: Situational (what would you do?)
- Usually asked: Main interview
- Job: Retail assistant
- Country: Australia
What the interviewer may be listening for
These are things an interviewer may listen for. No page can tell you what one interviewer will decide. Practising helps you prepare; it does not promise a result.
- The interviewer may want to know: Do you handle returns fairly and follow the store's process?
- A store manager may look for a friendly, relaxed manner and the days you can work.
A 3-line answer shape
Say these in order. Use short sentences and one true example from your own life.
- Line 1: Listening.
- Line 2: Checking the product and receipt.
- Line 3: Offering a fair option within policy.
A weaker answer and a stronger answer
Read both answers, then compare them.
A weaker answer may sound like this
No problem. I would stay calm and do my best.
What a stronger answer covers
A stronger answer is short and specific. It covers listening; checking the product and receipt; offering a fair option within policy. It uses one real example from your own work, told with "I", not "we".
Why the stronger answer works better
Why the first one is weaker: It does not say what you would do first, who you would tell, or how you would check the result.
Use the stronger one as a pattern, not a script. Change every detail to your own true story.
A2-friendly version
The question in simple words: "A customer says the product broke. What do you do?"
Simple English is fine. Start with one of these sentences and finish it with your own words:
- First, I would …
- I would tell … because …
- Then I would check …
Share this question
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Interview question of the day: "A customer says a product broke after a week. What do you do?" How would you answer it? See a simple answer shape, then practise it free, no account needed. https://englishjobready.com/question-of-the-day/2026-10-19?utm_source=qotd_share&utm_medium=social&utm_campaign=qotd__2026-10-19&utm_content=copy
More practice
- Retail assistant interview questions in Australia
- How to answer common interview questions
- Interview questions by job and country
- Recent questions: 18 October 2026 · 17 October 2026 · 16 October 2026 · 15 October 2026 · 14 October 2026 · 13 October 2026 · 12 October 2026
Try it in 60 seconds — free, no account
Say or type your answer to this question in about a minute. You see what a recruiter may notice and one thing to practise next. No card and no account are needed.